Strong PAC & PAC Reset is coming July 6. Learn more.

RESOLVED - Online Banking Outage: Our service provider has resolved the issues we were experiencing after going live with Strong PAC and PAC Reset. If you experience any issues, please refer to Strong PAC FAQs for guidance.

Notice to Members: Our banking system will be undergoing maintenance from approximately 9:00 PM Thursday, June 25th to 1:00 AM Friday, June 26th and from 1:00 AM to 8:00 AM Sunday, June 28th. We anticipate ATM, Interac Debit (POS) transactions and Online Banking to be impacted intermittently throughout the maintenance window. We appreciate your patience during this scheduled update.

New Online Banking Security Features Are Here!

Strong PAC and PAC Reset are now available, providing enhanced security and a simpler way to reset your PAC when needed. Learn more about these updates and how they may affect your Online Banking experience on our Strong PAC page.

For Small Business members, please refer to the Small Business and Delegate FAQs for instructions on updating consolidated accounts and other important information.

New Credit Union Hours starting August 1, 2026. Learn More

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If you have any questions regarding the site, our products and services, or any comments or concerns regarding LDCU in general, please feel free to contact us.

 
 
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Main: 250-245-5913

Loans: 250-245-5876
 
 

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Lost or stolen credit card

Call immediately to report if your LDCU Collabria MasterCard ® is lost or stolen.

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Lost or stolen debit card

Call during business hours to report if your LDCU member card is lost or stolen.

Call us: 250-245-2247
Toll Free: 1-888-899-2247

Suspicious Activity

Call immediately if you suspect someone has accessed your account without your authorization.

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Main Branch

330 First Avenue
PO Box 430
Ladysmith BC  V9G 1A3
 

Branch Hours

Monday - Thursday: 9:30 am - 5:00 pm
Friday: 9:30 am - 5:30 pm
Saturday: 9:30 am - 2:30 pm
Closed for all statutory holidays.
24-hour ATM service.
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Stz'uminus Branch

(Oyster Bay)
101-12600 Trans-Canada Highway
Ladysmith BC  V9G 1M5
 

Branch Hours

Monday - Friday: 9:30 am - 5:00 pm


Closed for all statutory holidays.
24-hour ATM service.