Strong PAC & PAC Reset is coming July 6. Learn more.

RESOLVED - Online Banking Outage: Our service provider has resolved the issues we were experiencing after going live with Strong PAC and PAC Reset. If you experience any issues, please refer to Strong PAC FAQs for guidance.

View Holiday Hours

Notice to Members: Our banking system will be undergoing maintenance from approximately 9:00 PM Thursday, June 25th to 1:00 AM Friday, June 26th and from 1:00 AM to 8:00 AM Sunday, June 28th. We anticipate ATM, Interac Debit (POS) transactions and Online Banking to be impacted intermittently throughout the maintenance window. We appreciate your patience during this scheduled update.

New Online Banking Security Features Are Here!

Strong PAC and PAC Reset are now available, providing enhanced security and a simpler way to reset your PAC when needed. Learn more about these updates and how they may affect your Online Banking experience on our Strong PAC page.

New Credit Union Hours starting August 1, 2026. Learn More

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Fraud Awareness

Stopping fraud is a partnership - by working together, we can create a stronger defense. Here are some helpful tips to keep you informed.

Report Fraud to the Authorities

If you suspect fraud or have fallen victim to it, it's crucial to report it promptly while providing as much detail as possible.

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RCMP

Report online at the Canadian Anti-Fraud Centre
(1-888-495-8501)

info@antifraudcentre.ca

www.antifraudcentre.ca, opens in a new tab

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Local RCMP Detachment

Nanaimo: 250-754-2345

Ladysmith: 250-245-2215

Duncan: 250-748-5522

www.rcmp-grc.gc.ca, opens in a new tab

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Equifax Canada

For lost/stolen ID or ID theft

(1-866-828-5961)

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The Competition Bureau of Canada

(1-800-348-5358)

www.competitionbureau.gc.ca, opens in a new tab

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TransUnion

(1-800-663-9980)

www.transunion.ca, opens in a new tab

Let us know!

Call us: 250-245-2247

Toll Free: 1-888-899-2247

Collabria MasterCard: 1-855-341-4643

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A helpful Guide

Learn how to spot different types of fraud
Learn tips on how to combat fraud
Learn what to do in case of fraud

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Be Fraud Aware

Learn the signs so you can protect yourself from scammers.

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Resources

https://www.canada.ca/en/revenue-agency/campaigns/fraud-scams.html
https://competition-bureau.canada.ca/little-black-book-scams-2nd-edition